AI receptionist for med spas
It answers every call, text and web chat in seconds, day or night, books straight into your calendar, and hands clinical questions to your team. We build it on GoHighLevel and connect it to the rest of your follow-up.
Across the clinics our team measured
Calls answered, before and after the AI receptionist (58 clinics)
After-hours leads that booked
Share of AI-booked appointments made between 7 pm and 8 am
The problem
Your front desk is checking patients in, taking payments and answering the same questions about Botox pricing and downtime. The phone rings during all of it. In our team's data, the median clinic missed 31% of calls before automation, and only 21% of missed callers ever called back.
Across 186,400 leads, people who got a reply in under a minute booked at 41%. After four hours it was 9%.
When our team surveyed 2,310 lost leads, 52% had booked with another clinic within seven days.
People research treatments in the evening. More than one in five AI-booked appointments happen when most front desks are closed.
What it does
A voice agent picks up on the first ring, answers common questions in your clinic's words, and books or reschedules on the call.
The same agent works SMS, website chat and Instagram and Facebook messages, so every channel gets the same fast answer.
It offers real open slots, confirms the time and sends the confirmation. No back-and-forth, no double booking.
If a call is missed, a text goes out within seconds and the conversation continues by message.
Questions about candidacy, medical history or side effects go to your team. The AI never gives medical advice.
Every conversation, source and booking lands in your pipeline, so your team sees the full history before the patient walks in.
How we build it
We collect your treatments, policies, deposit rules, FAQs and the questions your team must always handle themselves.
We set up the voice and chat agents in GoHighLevel, connect your calendar, and run test calls until the answers sound like your clinic.
We review real transcripts every week, fix gaps and add answers. You get a monthly report on calls answered and consults booked.
Where it fits
On its own, an AI receptionist answers the phone. Connected to the rest of your follow-up, it books more patients. In our team's first-touch data, an AI conversation that books directly converted 41% of leads, compared with 27% for a text alone and 24% for a call alone.
That is why we build it inside your med spa CRM, next to reminders, no-show recovery and reactivation. It also answers the leads your med spa advertising brings in within seconds, which is where most ad budgets leak. For the full response-time data, read our med spa speed-to-lead study.
As a med spa marketing agency, we run the ads, the AI receptionist and the follow-up together, and we report on booked consults, not clicks.
FAQ
It is software that answers your clinic's calls, texts and chat messages, answers common questions and books appointments into your calendar, around the clock. Clinical questions are passed to your staff.
We set it up to say it is the clinic's virtual assistant. Patients can ask for a person at any time, and the conversation is handed to your team.
No. It answers logistics such as hours, treatment basics, pricing ranges you approve and booking. Questions about candidacy, medical history or side effects go to your providers.
HighLevel offers a HIPAA-enabled plan with a business associate agreement, and we build on that setup for clinics that need it. We also configure the AI not to collect medical history over text. Confirm your own requirements with your compliance advisor.
No. It covers the calls and messages your team can't get to, including after hours, so your staff can focus on the patients in front of them.
It depends on your call volume, channels and what it connects to. We share exact pricing after a free audit.
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